Core Return Policy – Easy & Hassle-Free Returns at Valley Parts
Thank you for purchasing from Valley Parts! If your purchase includes a core charge, we want to make the return process as simple and clear as possible. Below are the steps to ensure your core return is handled smoothly, with a quick refund to your original payment method.
How to Return Your Core
30-Day Return Window Cores must be returned within 30 days of purchase to be eligible for a refund.
OEM Acceptable Condition Your core should be returned in OEM acceptable condition, meaning it must not be excessively damaged and should be ready for refurbishment. Please return it in the same packaging that your new part arrived in.
Contact Us for Return Address Before sending back your core, contact our Customer Service team to verify the return address. We'll ensure it gets sent to the right location.
Return Shipping Customers are responsible for covering return shipping costs. If you'd like, we can generate a return shipping label for you, and the cost of the label will be deducted from your refund.
Refund Timing Once your core is received and inspected, your core deposit will be refunded within 3-5 business days. Refunds will be processed back to your original form of payment.
Proper Packaging To avoid delays in processing, please ensure that the core is packed securely using the original packaging from the new part.
Important Notes
No Refund for Unacceptable Cores Cores that are damaged beyond OEM standards or not returned within the 30-day window will not be eligible for a refund.
Core Eligibility Core return eligibility is noted on each product page on our website. Some exclusions may apply.