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Home Claims Process Through Extend

Claims Process Through Extend

The Claims Process Through Extend

Did you know? Most orders placed through ValleyParts.com are insured and protected against lost, damaged, or stolen packages! That's right, order with confidence knowing that you will get your package, or your money back on orders that are protected with Extend.

How It Works

Once your order is shipped, you will receive an email with your contract ID from Extend. It is very important you do not lose this Contract ID, as you will need it if you need to make a claim. Below is an example of what to keep an eye out for.

Buyer_Extend-Contract-Creation.png

How to Make a Claim

If you need to make a claim, you are able to reach out through two different communications channels.

  1. Visit the Extend Customer Claims portal and chat with their digital assistant. A digital assistant is available 24/7 to help you with your claims.
  2. Call Extend Support via a toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CST, Monday through Friday.

You can use your email address or the Contract ID provided in the initial email from Extend to find your shipping protection contract. Once you've successfully located your shipping protection contract, you can file a claim through Extend. In most cases, the claims process should be pretty simple given that 98% of claims are automatically approved by Extend.

Ordering a Replacement Part

Once your claim is approved, Extend will send you a virtual card equal to the order amount that was protected by Extend. This should include the original cost of the items purchased, taxes, and the shipping fee. In the event that the card does not cover the cost of a replacement part, plus shipping and other fees, then you can work with the Extend team. 

Once you receive your virtual card, place your order again on the website and checkout using the virtual card. This will notify our team of your new order and we will begin processing your order as soon as possible.

If you have any trouble or issues, our team is always on standby ready to help. Do not hesitate to reach out to us if you need any assistance!

We hope this process helps to make your experience with our website a better one! Thanks for being part of the Valley Parts family - We're the fix for that!